Question 1

What is the process for placing an order?

Accepted Answer

You can place an order directly through our online store. Select your preferred design, size, and color, then proceed to checkout. It’s that simple!

Question 2

How long does production take?

Accepted Answer

Most orders are completed within 7 to 14 business days, depending on the complexity and volume of your order. Custom pieces may take a little longer.

Question 3

Can the artwork be placed outdoors?

Accepted Answer

Yes, our powder-coated steel artwork is suitable for both indoor and outdoor use. It’s weather-resistant and made to last.

Question 4

Can I mount the artwork myself?

Accepted Answer

Absolutely. Our pieces are designed for easy wall mounting. We include simple instructions, and many artworks come with pre-drilled holes.

Question 5

What is the artwork made from?

Accepted Answer

We use high-quality mild steel for all of our designs. Thickness and material selection vary depending on the design and size to ensure strength and visual balance.

Question 6

Can I request a custom size or color?

Accepted Answer

Yes, we offer custom sizing and a wide variety of color options. Let us know your preferences, and we’ll tailor the piece to suit your space.

Question 7

How is the artwork mounted?

Accepted Answer

Most designs come with pre-drilled holes for easy wall mounting. We’ll provide guidance to help you install it securely.

Question 8

Do you create custom designs?

Accepted Answer

Yes, we specialize in custom metal art. Whether it’s a personal idea, logo, or unique concept, we’re happy to work with you to create something one-of-a-kind.

Question 9

Where do you deliver?

Accepted Answer

We offer nationwide delivery across South Africa. For international orders, please contact us directly.

Question 10

Do you have a showroom?

Accepted Answer

We currently operate online only, but we’re happy to share detailed photos or arrange a consultation to help you choose the perfect piece.

Question 11

What is the expected shipping time?

Accepted Answer

Once your artwork is completed, delivery typically takes 2 to 5 working days, depending on your location.

Question 12

What colors are available?

Accepted Answer

Our standard colors are black, grey, and white, but we offer a full range of powder-coated finishes at no extra cost. Just let us know your preference.

Question 13

What is your return and exchange policy?

Accepted Answer

Because each piece is made to order, returns are handled on a case-by-case basis. Please contact us if there’s an issue and we’ll do our best to assist.

Question 14

What material thickness is used?

Accepted Answer

We use steel ranging from 3mm to 10mm thick. The thickness depends on the design and size, ensuring the piece is both visually balanced and structurally sound.